Your privacy matters to us

1. Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, city, and any other information you provide through contact forms, consultation forms, or email.
• Inquiry and service information, such as the reason you are reaching out, your child’s age range, general developmental concerns, scheduling preferences, and other information you choose to share with us.
• Scheduling information, including appointment requests, booking details, calendar selections, and service type.
• Payment-related information, if you purchase services through a third-party payment processor. We do not store full payment card numbers on our website.
• Website usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, and similar technical information collected automatically through cookies, logs, or analytics tools.
• Communications, including messages you send to us and our responses.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide requested information.
• Schedule consultations, sessions, and follow-up communications.
• Provide, manage, and improve our services.
• Send service-related messages, appointment confirmations, reminders, and administrative notices.
• Process payments through authorized third-party processors.
• Operate, maintain, secure, and improve our website.
• Understand website usage and improve user experience.
• Comply with legal obligations and protect our rights, safety, and property.

3. Cookies and Analytics

Our website may use cookies, pixels, log files, and similar technologies to help the site function, remember user preferences, understand traffic patterns, and improve performance.

We may also use analytics or website performance tools provided by third parties. These tools may collect technical and usage data such as pages visited, time spent on pages, approximate location information derived from IP address, browser type, and device information.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website features.

4. How We Share Information

We do not sell personal information for money. We may share personal information in the following situations:

• Service providers: with companies that help us operate our website or business, such as website hosting providers, form providers, scheduling platforms, email providers, payment processors, analytics providers, and similar vendors that act on our behalf.
• Legal compliance and protection: when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect rights, safety, property, or investigate fraud or misuse.
• Business transfers: in connection with a merger, acquisition, sale of assets, reorganization, or similar transaction.
• With your direction or consent: where you ask us to share information or clearly consent.

5. Scheduling, Payments, and Third-Party Tools

Our website may use third-party tools for contact forms, scheduling, telehealth coordination, email communications, and payment processing. When you interact with these tools, your information may be collected and processed by the third-party provider in accordance with that provider’s own privacy practices and terms.

Examples may include providers such as [AMELIA / JOTFORM / GOOGLE CALENDAR / STRIPE / SQUARE / PAYPAL / GODADDY PAYMENTS / OTHER PROVIDERS YOU USE].

We recommend linking to the privacy policies of any major third-party services you actively use on the website.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is intended for parents, guardians, and caregivers seeking information or services for children. It is not intended for direct use by children under 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental involvement. If you believe a child has provided personal information directly through our website without parental consent, please contact us so we can review and delete the information as appropriate.

Information about a child that is submitted by a parent or legal guardian for the purpose of requesting services, consultations, or support will be treated as information provided by the parent or guardian.

9. California Privacy Rights

If California privacy law applies to our business and your information, California residents may have rights regarding their personal information, including the right to request access to certain information we collect, use, disclose, or retain; request deletion of certain personal information; request correction of inaccurate personal information; request information about categories of personal information collected, disclosed, sold, or shared; opt out of certain sales or sharing of personal information; and receive non-discriminatory treatment for exercising applicable privacy rights.

To submit a privacy rights request, please contact us using the information below. We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

Notice regarding sale or sharing: As of the Effective Date of this Policy, we do not sell personal information for money. If our website ever uses personal information in a way that qualifies as “sharing” for cross-context behavioral advertising under California law, we will update this Policy and provide any required opt-out method.

10. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is not yet a universally accepted standard for how to interpret Do Not Track signals, our website may not respond to browser-based Do Not Track signals.

Where required by applicable law, we will process recognized opt-out preference signals, such as the Global Privacy Control, in accordance with legal requirements.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will update the Effective Date above. Your continued use of the website after any update means you acknowledge the revised Policy.

13. Contact Us